Updated – April 10th, 2021
The Roof Deck and Parkside Patios are open! We’re following all county, state, and national restrictions & best practices to keep our staff and guests as safe as possible. Masks are required when not seated at your table, only groups of 6 or fewer will be accommodated, all tables are spaced 6-feet apart and cleaned between reservations, and high traffic areas are cleaned regularly. We appreciate your cooperation and help maintaining a safe environment for all. We do not have any indoor dining options at this time.
For shows and other info, here’s the latest:
Info for Ticket Purchasers
All tickets to postponed and unaffected shows in the future are still ON SALE.
If you are a ticket holder for an event, we are messaging purchasers via email with updates to new dates or show status as soon as that information is available to us. If you have tickets for a postponed or rescheduled show your existing ticket will be honored and the rescheduled date, please check our calendar for updates.
- Q: How (and when) do you contact ticket holders about a COVID19 affected show?
A: Once we work out the logistics with the artist and their management, we will send status and schedule updates to the email address associated with the original ticket purchase. PLEASE CHECK YOUR SPAM FOLDER IN CASE IT WENT THERE! While we are working hard to get all shows rescheduled and customers updated in a timely manner, we humbly request everyone’s patience. Nationwide tours take time to reschedule – it’s like Tetris, only not nearly as fun.
- Q: The show I have tickets for was COVID19 postponed to a TBD date, what happens next?
A. We will work hard to announce the new date when the artist gives us the green light to do so; in the meantime, we ask ticket holders to stand-by and hold on to their tickets. They will be valid at the rescheduled date.
- Q: The show I have tickets for was postponed due to COVID19 and a new date was announced. I cannot attend the new date. What are my options?
A. Once we have messaged all ticket holders the reschedule date, each ticket holder has 30 days from the date of our reschedule announcement to request a refund for their purchase, a voucher to purchase tickets to another show in the future, or a gift certificate to our restaurant and bars.
- Q: The show I have tickets for was canceled due to COVID19. What happens next?
A: Once the artist or artist management cancels their show and gives us the OK to message ticket holders, you will receive an email with options and instructions to resolve your purchase. These options include exchanging your tickets for a voucher to future shows, exchanging your tickets for a gift certificate to our restaurant and bars, or a full refund to the original purchase method. We will ask you to respond to our announcement within 30 days.
We promise our team is working diligently to contact all ticket buyers as quickly as possible, but we do ask for your patience and we thank you in advance for it.
All ticketing and customer service is available online. If you have a question about an existing ticket purchase, please contact us. Our box office will be closed until the return of mass gatherings is imminent.
If you opted to exchange your ticket to a Covid19-affected show for an event credit voucher, instructions on how to redeem your voucher can be found here.
If you have a private event booked in the upcoming months, please contact your assigned event manager if you have questions. We are here to help.
Rock ‘n roll is here to stay.
Please stay well, take care of yourself and each other.
We will see you soon.